Coronavirus


Given the unprecedented time we are living through, we thought it adept to let you know how we are responding to the COVID-19 pandemic. The health and safety of our customers and team members remains our number one priority. Please be assured that we have taken strict prevention and cleaning procedures across our company, including our optical lab and warehouses.

We also continue to offer our range of services and great prices to help you shop from the safety of your home:

FREE DELIVERIES

 

Our delivery providers continue to deliver your orders, and our dispatch times remain unchanged. Please be aware that you could experience some additional delays in final delivery to your home, due to the surge in parcel demand with the couriers. For faster and more reliable shipping, we recommend you upgrade to express shipping at the checkout.

CUSTOMER SERVICE

Chat to our extraordinary customer service team for whatever you need! We are only a call, email or live chat away during this uncertain time. Our average response times for email are within a few hours and we answer more than 95% of phone and live chat requests within the first 30 seconds.

EXTENDED 100+ DAYS RETURNS

Let us help if you change your mind with a full refund or exchange on your eyewear purchase within 100 days. If you are having difficulties returning, don’t worry, contact us and we can extend your return period.

TRY ON YOUR GLASSES

ONLINE

There’s no need to go to a store to try before you buy. Use our cutting edge Virtual Try-On tool to find the perfect frames for you. Learn how to use our try on glasses tool here.

FREE ONLINE PRESCRIPTION

Need new specs?  Get your free online prescription using our Lens Scanner app. Visit our information page here to find out how to use it quickly & easily.

CONTACT LENSES

Safely replenish your contact lenses with us and choose from daily disposable lenses, astigmatism lenses, multifocal lenses and more.

BLUE LIGHT BLOCKING FILTER

As more and more companies implement a smart work-from-home policy, you’ll likely be spending longer in front of your computer screen. Stay protected from harmful blue light by adding a blue light blocker to your lenses when you checkout.

 

We wish you the very best during this difficult time and look forward to the day this is all behind us.

 

Take care of yourself and your loved ones,

SmartBuyGlasses