We are very happy to receive such a reasonable and customer focused outcome. I appreciate the concerns you have raised and once again feel very refreshed to receive a prompt informative and reasonable reply.I would like to congratulate you on the handling of this frustrating matter, your commonsense, pragmatic approach is very welcome in the community, your respect for customers and quality shows, and I will gladly recommend vision direct to my friends and colleagues as a quality retailer who incorporates after sales service in their ethos.